What is a Patient Centered Medical Home?
A Patient Centered Medical Home (PCMH) is a model of healthcare based on an ongoing, personal relationship between a patient, doctor/nurse practitioner/physician assistant (provider) and the patient’s care team. Whatever the medical needs – primary or secondary, preventive care, acute care, chronic care, or end-of-life care – the patient has a medical “home”; a single, trusted provider and care team, through which continuous, comprehensive and integrated care is provided.
How does Crystal Lake Clinic fit this model?
At Crystal Lake Clinic, we will have a care team comprised of our providers, nurses and all other office staff who will personally facilitate and coordinate the best care for you with all of our resources and with all of the appropriate resources of other qualified professionals, including hospitals, referral providers, nursing homes, pharmacies, and other related community resources.
How will we make sure this works the most effectively for you?
A Medical Home is a trusting partnership between a provider led healthcare team and an informed patient. It includes an agreement between the provider and the patient that acknowledges the role of each in a total healthcare program.
We trust you, our patient to:
- Tell us what you know about your health and illnesses.
- Tell us about your needs and concerns.
- Take part in planning your care.
- Follow the care plan that is agreed upon – or let us know why you cannot so that we can try to help, or change the plan.
- Tell us what medications you are taking and ask for a refill at your office visit when you need one.
- Let us know when you see other doctors and what medications they put you on or changed.
- Ask other doctors to send us a report about your care when you see them.
- Seek our advice before you see other physicians. We may be able to care for you and we know about the strengths of various specialists.
- Learn about wellness and how to prevent disease.
- Learn about your insurance so you know what it covers.
- Respect us as individuals and partners in your care.
- Keep your appointments as scheduled, or call and let us know when you cannot.
- Pay your share of the visit fee when you are seen in the office.
- Give us your feedback so we can improve our services.
We will continue to:
- Provide you with a care team who will know you and your family.
- Respect you as an individual. We will not make judgments based on race, religion, gender, age, sexual orientation or disability.
- Respect your privacy. Your medical information will not be shared with anyone unless you give us permission or it is required by law.
- Provide care given by a team of people led by your provider.
- Provide the care you need when you need it.
- Provide care that meets your needs and fits with your goals and values.
- Provide care that is based on quality and safety.
- Have a physician on call 24 hours a day and 7 days a week.
- Provide care for short-term illness, long term disease and give advice to help you stay healthy.
- Tell you about your health and illnesses in a way you can understand.
- Improve your care by continuing to use state-of-the-art electronic health records and e-prescribing. We will continuously work on improving and updating our technology.
Over the next several months you may notice that:
- We ask what your goals are, or what you want to do to improve your health.
- We ask you to help us plan your care, and to let us know if you think you can follow the plan.
- We may give you written copies of care plans.
- The care team members are doing more and/or different parts of the care.
- During your appointments we will discuss the most appropriate tests and procedures you need to meet goals.
- We may ask you to have blood tests done before your visit so the provider has the results at your visit.
- We are exploring methods to care for you better; including ways to help you care for yourself.