Are you accepting new patients and what do I bring to my first appointment?
Yes! New patients are welcome. Please call the clinic nearest you to schedule a new patient appointment. Please click here or go to our “New Patient Page” to see more information and forms you can print out to prepare for your first visit.
Will you accept my insurance?
Yes, we will accept any insurance but that does not mean we participate. Participating with a particular insurance company means that we have an agreement to accept their allowed amount for a particular service. Accepting any insurance means that we will bill your insurance company for you but we do not have any formal agreement with them and you are responsible for any amount the insurance company does not pay. Please be prepared to pay your co-pay, if you have one, when you check in for your appointment.
Who do I call if I have a question about my bill?
You can call our Business Office; Kristen at 231-882-1030, Jennifer at 231-882-1028, Nichole at 231-882-1026, Lori at 231-882-1041 or Megan at 231-882-1027 between 7:30 a.m. and 5:00 p.m. Monday through Friday. Our Business Office handles all billing issues for all of our clinics.
How do I get a prescription refilled?
You can call any of the clinics and request a refill or you may sign up for “Follow My Health” and request a refill online. Click on the link and choose “create an account” if you do not have one. The refill request is then forwarded to your provider for approval or rejection. If it is approved, the provider will then send it to your pharmacy. If it is rejected, the nurse or registration staff will contact you or the provider will send you an email if you requested the refill online. Refill requests are normally processed by the next business day. (Requests made on Friday will not be reviewed until Monday.) Please call or request on line at least 48 hours prior to running out of your medication.
What if I need to see a doctor and your office is closed?
If you feel that it is an emergency, go directly to the nearest Emergency Room or call 911. For urgent needs after offices are closed, we have a physician on call 24 hours a day, 7 days a week. Call Paul Oliver Memorial Hospital at 231-352-9621 and they will notify the physician on call. Of note, the physician on call will NOT refill medications. These need to be done by your provider during regular office hours.